SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in the USA by USPS
Shipping Fee: Free for orders over $20.
For orders below $20, you will need to pay $5.99 additionally
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
These countries and regions are not within our shipping area：Aland Islands, Venezuela, Cayman Islands, Jersey, Jamaica, Guadeloupe, Kosovo, United States (1/62 states), United States Minor Outlying Islands, Martinique
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-18 Business days |
| Canada, Europe |
7-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Limegirlstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://limegirlstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am absolutely in love and in awe of this. They are really fun and easy to apply and they LOOK SO GOOD. 10/10 buying again and stocking up on these babies.
I would recommend it to all my nail tech friends.
The delivery was a bit longer than expected, mine took about 2 weeks to arrive. However, delivery is free so I won't complain. They were packed nicely and I am pleased with how my nails turned out! I would order again but in advance now knowing that the shipping takes around 2 weeks.
Me and my daughter absolutely loves it! It does take a bit getting used to it but other than that really good polygel and looks so nice on me and my daughter's nails.
Delivery was a little slow, but after I sent them an email, they rushed my order for me and I got it soon after thank you very much. The order was handled with care and well packaged. The polygel was easy enough to use and it's been a week since I have had them on and they're still looking good.
Sent me the wrong order! But I contacted support and they're sending me a new correct order. Waiting eagerly for my correct order to arrive.
Honestly really super impressed with this polygel, unlike other brands I have used before, this actually stays on for very long and even survived a few accidental knocks here and there. It takes a while to get used to doing them, but after I got over it, it's really easy to do and even fun to my own nails. I will recommend this to anyone who loves pretty nails!
Second purchase from Limegirl, happy with how long they last and how good they look!
Love it, order came a bit later but all else is great.
love this poly gel! it's stayed on for over 3 weeks now, much better than other brands I've used before! must buy!
took a while to come, but free shipping so no complaints. the tube is a bit smaller than expected but it works really well. ordering more for my mom!
They are great, definitely buying more
If you prep your nails well, these work like a charm! They're so pretty and mine has been on for 2 weeks!
Tried it yesterday and it works. Great purchase
Very satisfied with the polygel nail set, had a lot of fun doing my nails, it's really a breeze too! Delivered quickly and on time as well given that it's free shipping. Thumbs up nailflo!
I am from Nigeria how can I get it,
That's good, but it takes the device that dries the product that we put on the nails
Thank you all came in good condition
The polygel works great, I'm allergic to acrylics and nail polish but these are amazingly fine.
Came pretty quick considering free shipping. Fun to do and works well!
Many thanks for fast delivery all very well
Works very nicely! I can do my nails easily myself without going to salons now! :)
Very fast delivery not even 15 years, product exactly as the picture, store to recommend
It matches the description and took only 13 days to arrive, it's a little small. I tried it and it worked super, it's very practical and easy to apply.
Первый раз им делаю результатам довольна быстро, просто буду заказывать другие. Один минус долга идёт
User picture